Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jadebeautycenterec@gmail.com. Please note that returns will need to be sent to the following address: 272 E. Via Rancho Pkwy #269 Escondido, CA 92025


You can always contact us for any return question at jadebeautycenterec@gmail.com.

All Sales Are Final on Discontinued & Specialty Items

Due to the nature of our products—many of which are discontinued, rare, or limited edition—all sales are final on these items. We do not accept returns or exchanges for:

• Discontinued products

• Limited edition or collector’s items

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at jadebeautycenterec@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at jadebeautycenterec@gmail.com.
  

  
  

  Damages and issues
  

  If your order arrives damaged, please contact the shipping carrier directly to file a claim, as they are responsible for any damage during transit. We carefully inspect and pack all items to ensure they leave our store in perfect condition.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Another way is to get store credit.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at jadebeautycenterec@gmail.com.

  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at jadebeautycenterec@gmail.com. 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at jadebeautycenterec@gmail.com.
  

  
  

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

• Any opened, unsealed, or used products

We recommend reviewing product descriptions and photos carefully before purchasing.

Tampering & Product Switching Policy

To protect against fraudulent returns or product switching:

• We document and photograph each high-value item before shipping, including batch numbers and fill levels when applicable.

• Returned items will be verified against our records before any credit is issued.

• Items showing signs of tampering, switching, or not matching our records will not be eligible for refund or exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jadebeautycenterec@gmail.com.